Don't miss our Home Ownership Conference on 21 October

09/10/08

CIH South East Home Ownership Conference
Delivering excellent home ownership services

21 October 2008
The Hawth Theatre, Crawley

Hear how to improve your inspection rating.
Keep up-to-date on leasehold management issues.
Share good practice with other housing professionals in the South East region.
Take advantage of this excellent opportunity to network with South East housing colleagues.
This conference counts towards your Continued Professional Development.

About the event

Now in its third year, the South East Home Ownership Conference has gone from strength to strength, attracting housing professionals in leasehold management from throughout the region.

This conference is driven by the CIH South East Home Ownership discussion group, which was set up in 2005 to provide a forum for people working in leasehold management in the South East to come together, exchange experiences and share good practice.

The theme of this year's conference is how to deliver excellence in home ownership management, and will appeal to all who are striving to improve the services they provide.

With two excellent prestigious keynote speakers - Steve Nunn from the L&Q Group and Siobhan McGrath from the Rent Assessment Panel, plus a range of exciting workshops, this conference is a must for all leasehold staff.

Who should attend?

This event will be of interest to all staff working in home ownership management, from directors to front-line staff in the South East region.

The venue

The Hawth Theatre is a modern purpose-built arts and entertainment centre. It has excellent rail and motorway links, and free onsite parking. Three Bridges and Crawley rail stations are approximately 15 minutes walk away, and have taxi services available.

Exhibition and sponsorship

If you would like to take the opportunity to raise awareness of your organisation's products and services at this conference, we can offer a package to suit your requirements. For more information please contact:
Sandra Blake
e: sandrablake@ntlworld.com
t: 020 8290 6105

Delegate fees

The delegate price includes a comprehensive delegate pack, all refreshments and lunch.

Programme

9.30am: Coffee and registration

10.00am: Welcome to the conference - Graham Maunders, Chair, CIH South East Regional Committee

10.10am: Opening plenary - Delivering excellence in home ownership services - Steve Nunn, Director, L&Q Group
What are the key components needed to deliver excellent services in home ownership? The session will look at the relationship between the development, marketing, sales and management functions. Steve will use the case study of Tower Homes, part of the L&Q Group, only the second RSL to receive a 'three-star and excellent' rating from the Audit Commission and the current holder of the Affordable Home Ownership Provider of the Year.

11.00am: Refreshments

11.20am: Workshops
1. Legal update - Robert Wassall, Blake Lapthorn Tarlo Lyons
2. Are you getting it right? Sec 20 service charges, good practice in consultations - Shabnan Ali Khan, LEASE
3. Environmental issues and their impact on property management - Elliot Carter, PDM Consultants
4. Affordability and marketing - Adie Fox, Paul Stagnell Howe, Stagnell-Fox
5. How we went from zero to two stars - Matt Saye, Greenwich Council

12.35pm: Lunch

1.35pm: Workshops - repeat of the morning workshops

2.50pm: Refreshments

3.10pm: Plenary - Siobhan McGrath, President, London Rent Assessment Panel
The role of the LVT in helping to improve the quality of services to leaseholders.

4.00pm: Question time

4.30pm: Conference close

Please note that this programme may be subject to minor changes.

Download the programme and booking form (pdf - 1.4mb)
Or you can book online via the CIH website